Store Policy & FAQ Page
Buying Handmade Disclaimer:
Each Banana Bunni item is 100% unique, and made to order ❤︎! I try my very best to ensure your item is made to the best of my ability, but there may be a few minor flaws that naturally come with handmade pieces. Just wanted to make sure you do not purchase my work expecting factory made perfection ૮₍ ˶ᵔ ᵕ ᵔ˶ ₎ა
Depending on demand: Apparel items (sweatshirts, tees, couture pieces) take about 2-3 weeks to make & deliver to you. All Pet Bedding take about 1-2 weeks to make & deliver to you. Please keep this in mind if you need it by a certain date.
Please reach out to me if you need expedited production and shipping, and I can try my best to accommodate you ⋆𐙚₊˚⊹
Help Desk for All Support/Inquires: info.bananabunni@gmail.com
For a commission inquiry: artcommissions.christy@gmail.com
Shipping:
- In-stock Orders; Typically under 1 week to make; We ship about every 1-3 business days.
- Pre-Orders; approximate ship date is noted in product listing. Check your email for tracking updates
- Digital/Downloadable Art/SVG; no shipping is involved with these purchases, you instantly receive your item. Any issues downloading your item, please contact us!
- Each item is packaged with utmost love & care! For extra theft protection, there is a "security seal tape" on the outside.
- We are not responsible for lost, stolen or damaged packages after tracking. I also document all orders. And any unfortunate attempts to scam will be reported and handled appropriately.
Return Policy:
- ALL Banana Bunni Products and custom commissions are NON-REFUNDABLE.
- No returns/refunds/exchanges unless I am at fault. If you are unhappy with your order, please message me ASAP so I can help :)
Customized Products:
(Example: Pet's name on sweatshirt)
- For customized orders, please include your preferred email or instagram (our instagram page is for business chat only) for DM's in the cart checkout notes box. You will then receive your customization proof according to your request (s) within 24-48 hours.
- All custom orders have up to 48 hours to reply, and to confirm your digitalized customized proof so we can start production. So please be on the lookout in your inbox
- All customizable products on our website gives instructions on where to include your requests
Commissions:
- These are 100% customized & tailored to you specifically to the best of my ability. i.e. larger size pet bed, custom dress/apparel, very specific design that is unlisted for a sweatshirt, Blythe Dolls, etc.
- 20% non-refundable deposit required for private commissions. Your deposit will go towards the final cost of your item.
Blythe Doll Commissions:
- More info coming soon!!! xo
˙.⊹˚₊⟡˙⋆ FAQ PAGE ⋆˙⟡₊˚⊹.
Q: Do you ship internationally?
A: No :(. Sadly only within the US at this time.
Q: Where do you ship from?
A: Newport Beach, California
Q: Do you sell elsewhere?
A: No, we only sell here on our official site at this time. Any updates will be announced here and via our instagram
Q: Where do you get your apparel graphics from?
A: These are 100% self-designed, and heat-pressed in house.
Q: Where do you get your materials? (fabrics, beads, shells, etc.)
A: About 95% of each product consists of materials that are purchased from locally sourced small businesses! I personally feel its so important to support my own community, and other ethical small businesses across the globe. This took me a while to find, but it was so worth it!
Q: Do you make different size/ larger pet beds?
A: Yes! Inquire here: artcommissions.christy@gmail.com , describe what fabric, size, etc. that you want. I will then give you a quote, and we can go from there!
Q: What do you mean when an item or collection is "exclusive"?
A: That this is a limited time only piece, and quantities are limited. Once we are fully sold out, these will be featured in our archives look-book .
Q: What’s inside the pet pillow bed?
A: Premium polyester Fiber Fill
Q: Where do you get your packaging?
A: We use several printing companies based in the US. We are still working on evolving our packaging at this time to be more recyclable
Q: Why do you frequently use hearts everywhere?
A: "Love is the closest thing we have to magic" - (from Aquamarine, 2006). Hehe! But yeah I didn't realize this at first, but it's mostly because it's just super cute 😭
*Banana Bunni is a trademarked company as of 2024.