Frequently Asked Questions
Where do you ship from?
Newport Beach, CA, USA
How long is shipping?
Most orders take about 1-2 weeks! Each item is made-to-order. Some items can take about 2-3 weeks; however every product description will give you it's specific time frame ◡̈
Do you ship internationally?
No :(. Sadly only within the US at this time.
Do you accept returns/ refunds/ or exchanges?
NO returns/ refunds/ exchanges on ANY item. However, if you are unhappy with your order, or should an issue arise, please message me first ASAP and I will do my very best to make it right ✿
Do you make different sizes?
Yes absolutely! Please DM me on IG @bananaa.bunni OR email me: info.bananabunni@gmail.com
Gift wrapping & packaging:
Every product that is shipped from our shop is packaged and folded with utmost care in our signature colors and cheerful branding! We want every order to feel like a luxury gift experience ❤︎
Are you drop-shipping?
Absolutely not. Each physical Banana Bunni product is made from carefully selected locally sourced materials. Once the raw materials (ie. fabrics, beads, notions), are shipped or collected, I produce the item myself, and then I package and ship to you! We are a 'slow fashion' company, and It's our moral decision to make sure to lower our carbon foot print, and not support unethical businesses and slave labor.
I want a specific, fully customized item, where do I go?
DM me on IG @bananaa.bunni, or email me: artcommissions.christy@gmail.com . Please clearly explain what you would like, and include any reference or inspo. pics so I can see what your vision is. Within 24-48 hours I will respond to you promptly for further details! *Keep in mind, I cannot make an exact duplicate of another artist's or a brand's work.*
Do I need to put a deposit for a fully customized inquiry order?
Yes, a 20% non-refundable deposit is required for a customized commissioned order. However, your deposit will go towards the final cost of your item. Since these are 100% tailored to you, this ensures the security of the transaction, and it also applies to some of the cost of materials. In addition, during the production process, you can always reach out to me for any questions and updates about your product! Most orders will take about 2-3 weeks unless otherwise discussed.
What are digital download products/ artwork?
This is a product that I had personally designed and curated. For more efficiency, the product is instantly received after purchasing and you can resize the artwork anyway you wish! Please read the full description of the digital product before purchasing (example: art work, SVG files, e-books, etc.).
What are Blythe Dolls?
This is a handmade, customized art piece inspired by the official 'Blythe Doll', due to legal complexities I am still looking into how to go about selling this in our shop! Updates will be soon! ◡̈
Do you offer influencer / pet influencer discounts or free PR?
We are open to collaborations on a case-by-case basis! Please message us at info.bananabunni@gmail.com or DM us on instagram @bananaa.bunni
What happens if my package is lost/ stolen / or damaged?
Unfortunately, we are not responsible for any lost, stolen or damaged packages after tracking. If this where to happen, please reach out to me first, and I will do my best to help you. However, I do document all orders. And any unfortunate attempts to scam will be reported and handled appropriately.
Each item in my shop is 100% unique, and made to order ❤︎! I try my very best to ensure your item to made to the very best of my ability. However there may be a few minor flaws that naturally come with handmade pieces. Just wanted to make sure you do not purchase my work expecting factory made perfection.
૮₍ ˶ᵔ ᵕ ᵔ˶ ₎ა
*Banana Bunni is a trademarked company as of 2024
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team directly in the pop-up chat or via our email info.bananabunni@gmail.com
Chat Pop-Up Hours: 9:00 AM - 6 PM PST Mon. - Friday.